ebuy web store FAQ section

Yes. Most orders will ship via USPS 1st Class Mail and UPS Ground. USPS Priority Mail, USPS Express Mail, and UPS Next Day Air are available and if you would like this upgraded option please contact us for availability and payment information.

You can reach us by telephone and email. Please see contact information page.

Yes or No. For some promotional items, we don't charge handling fee and we even offer free shipping. Normally, we charge extra fee for packing labors and packaging material. The fee is based on the size of package. Usually, the handling and packing fee is between $1~3 dollars.

Yes, we do offer discounts for large orders. Please use the Ask seller a question link with your needs list. We will send you a quote for consideration.

Yes, we do. Our shipping is set up to automatically combine shipping with reduced rates for multiple purchases.

We ship on Monday, Wednesday and Friday as a minimum. We do ship more often during peak periods.

Yes, we ship orders every 2 days. However, some items are shipped by our partner companys and maybe take longer for delivery. If you order Kikkerland, Dynomighty Design and Kito Design products, please allow 1~4 weeks for delivery. Again, most items can be shipped within 2 business days.

Feedback is very important. It helps you and me know what type of seller or buyer we are dealing with. I will post a positive feedback for you (to buyer) upon knowing your item was delivered. I would appreciate one from you (to seller) when your package is received.

Yes ! you can always email us or call us and inquire about your orders and we will reply you the correct left over time in delivery schedule.

VAT / Custom Taxes and Import Duties are not in our control. They vary according to the rules of different countries and must be paid directly by the buyer. VAT / Custom Taxes and Import Duties are not included in our ordering process, but may be charged to you by your government. They are entirely your responsibility.

Yes, we offer 14 Days 85% refund or exchange service. For most items, you have 1 year warranty from manufacturers.

You can return defective items within 30 days for (1) exchange , (2) 85% refund, or (3) 100% store credit.

Yes, you might return non-defective items within 14 days after we ship out the items. 15% restocking fee will be charged for for any non-defective items. Shipping and handling is not refundable.

Please contact us to get a RMA number and return address. Merchandise should be carefully packed to prevent any losses or damages in transit. Merchandise must be sent back in the original packaging with the original packing slip and displaying the appropriate RMA number. All RMA numbers are valid for fourteen (14) days from their original date of issue. Returned packages not displaying an RMA number or displaying an invalid or expired RMA number will not be accepted. * Returned items must not have any signs of abuse or intentional damage. We carefully inspect returned items upon receipt before issuing refunds, credits, or exchanges

Yes, Buyer must pay Return shipping charges UNDER ALL Circumstances, Even If the item is defective. Seller will promptly ship the new one at NO Charge.